Wednesday, May 23, 2012

Rant Mode ON

Grrr.  Don't you hate it when you get really crap customer service?  This happened today:

I needed to mail a Fedex package.  The recipient is paying the cost.  Seems pretty simple.  So I walked over to my nearest Fedex store, which is Manito Ship and Copy (putting the name right out there so you'll know to avoid this place)  Mind you, I've mailed 3 prior packages the same way, at the same place with no problem at all.

The cheery owner was on duty.  I told her what I needed, and she asked how I was sending the package.  I said "recipient is paying, can I please have a Fedex mailing label and box?"  Again, seems pretty simple.  Fedex GIVES their stores those shipping supplies so that customers can USE THEM.

Imagine my surprise when she refused to give me a Fedex box.  She cheerily informed me that "I have to make my money somehow, I can't be giving away boxes.  You can buy a box.  Or you can go downtown if you want a free box."  I told her I had gotten Fedex boxes there several times and she said "no you didn't".  When I insisted that yes I did, she said "well I'll have to talk to my employees about that"

Since I didn't have the time or the inclination to "go downtown" for my free box, I bought a fucking padded envelope from her.  And was not the least bit nice about it.  I only wish I had cash to pay her, because I think I would have spit on it before I handed it over.

OMFG.  Really lady?  This is such hideously stupid and bad customer service I can't even understand it.  Not only have you ensured that I will NEVER GO IN YOUR STORE AND BUY ANYTHING EVER AGAIN, I have also filed a complaint with Fedex (because that is the kind of angry customer I am), and I'll of course tell this story to anyone who ever mentions Fedex, mailing packages, Manito businesses, and bad service.  So for the crappy $2.50 you made on today's forced purchase, I'm guessing you are going to lose on that sale.

Okay, rant mode off.  God.

8 comments:

Sue said...

I friggin' hate that! If she has a web page, you should post this on it.

Laurie said...

I imagine she's too stupid to have a webpage. But I will check bc I want to make her life as miserable as possible.

Cara said...

keep ranting! i hate hate hate crappy customer service!

Lis said...

That is totally weird. What a moron. Write bbb

Laurie said...

Apparently she's a "local institution" and her crabby (and by crabby I mean shitty) customer service is legendary. How does she stay in business? Why would anyone put up with this sort of crap?

Katie said...

ugh BOO BOO BOO. seriously hate when stuff like this happens.

Pia said...

So stupid. I of course posted this on Facebook. Maybe my "millions" of friends will pay off so you can get some payback. What a flipping idiot.

Meg said...

My mom hung up on a lady at Nordy's once. I am talking, she reached over the counter, and hung up the ladies phone...because she was speaking to someone else and ignoring my mom. You Sundstroms...you don't get pushed around.