Wednesday, May 23, 2012
Rant Mode ON
I needed to mail a Fedex package. The recipient is paying the cost. Seems pretty simple. So I walked over to my nearest Fedex store, which is Manito Ship and Copy (putting the name right out there so you'll know to avoid this place) Mind you, I've mailed 3 prior packages the same way, at the same place with no problem at all.
The cheery owner was on duty. I told her what I needed, and she asked how I was sending the package. I said "recipient is paying, can I please have a Fedex mailing label and box?" Again, seems pretty simple. Fedex GIVES their stores those shipping supplies so that customers can USE THEM.
Imagine my surprise when she refused to give me a Fedex box. She cheerily informed me that "I have to make my money somehow, I can't be giving away boxes. You can buy a box. Or you can go downtown if you want a free box." I told her I had gotten Fedex boxes there several times and she said "no you didn't". When I insisted that yes I did, she said "well I'll have to talk to my employees about that"
Since I didn't have the time or the inclination to "go downtown" for my free box, I bought a fucking padded envelope from her. And was not the least bit nice about it. I only wish I had cash to pay her, because I think I would have spit on it before I handed it over.
OMFG. Really lady? This is such hideously stupid and bad customer service I can't even understand it. Not only have you ensured that I will NEVER GO IN YOUR STORE AND BUY ANYTHING EVER AGAIN, I have also filed a complaint with Fedex (because that is the kind of angry customer I am), and I'll of course tell this story to anyone who ever mentions Fedex, mailing packages, Manito businesses, and bad service. So for the crappy $2.50 you made on today's forced purchase, I'm guessing you are going to lose on that sale.
Okay, rant mode off. God.